Client Portal

The PS Client Portal, developed by Pannon Set Kft., allows customers of heating, water, and other utility service providers to manage their affairs online; they can pay their bills, check their balances, and record their meter readings.

Customer Experience

With the creation of the online platform, a convenient and fast way for customers to handle their affairs is realized. Customers have the opportunity for immediate payment of their bills via credit card, submitting change notifications, and documented handling of complaints and other reports.

Customer Safety and Efficiency

With its use, safe administration and management are ensured. It saves time and offers continuous 24/7 online administration. Convenient, efficient, and environmentally friendly management – less face-to-face and paper-based administration.

ÜPR - Customer Portal System

ÜPR (Customer Portal System) is an online interface that allows customers to manage their affairs electronically with a specific organization, company, or institution. The online interface is accessible both via web and mobile phones. Customers can submit their requests, questions, complaints, and manage their affairs online without appearing in person at the organization. They can access their personal data, invoices, contracts, and other relevant information. They can upload and download necessary documents, track the status of documents, and send and receive messages with the organization's staff. ÜPR offers the opportunity for customers to pay their bills, fees, and other costs online and track the status of their ongoing cases.

Case Management

Customers can start handling their various matters quickly and easily

Administration by case types, which can be expanded as needed
Can send short text messages and upload additional files
Sending text messages to the provider's specified e-mail address

Data Registry

Data management, handling and modifying Customer and contract data

Customers can change their personal data
Files can be uploaded, e.g., ID card, etc.
Modify basic data (e-mail address, provided phone number)

Appointment Booking

Management, booking, and modification of appointments on an online interface

Booking, modifying, and canceling appointments with a few clicks. Automatic confirmation and reminder notification

Invoice Payment

Query invoice information, credit card payment

Invoices for specific usage sites can be viewed in an annual breakdown
Paid and unpaid invoices are marked with different colors, e.g., green indicates paid, red indicates unpaid invoices
Previous invoices can be downloaded for viewing

Usage Site Management

Management of usage sites assigned to the Customer

Manage payment methods
Modify mailing names and addresses
View meters and meter readings

Fault Reporting

Customers can report faults and problems quickly and easily

Different case types can be selected
Faults can be described briefly, and files can be uploaded
Fault reports are sent to the provider's specified e-mail address

Meter Reading Submission

During the reading period, the Customer Portal allows the submission of meter readings; outside the reading period, this is not possible

After entering and saving the meter reading, the data is recorded in the billing system

Notifications

Short text messages can be sent to Customers based on defined filter conditions

Customer Portal benefits:

Secure

Secure login is ensured by two-factor authentication.

Time-saving

The Customer Portal provides time savings through automated administration, efficient and fast communication, document management, and a drastic reduction in in-person customer service time.

Convenient

Using the Customer Portal is convenient because it simplifies and speeds up administrative processes; it is accessible anytime, from anywhere, enables simple invoice management and payment, and fault reports are easily handled via interactive communication.

Cost-effective

The Customer Portal significantly reduces customer service costs, requires less in-person and telephone administration, and reduces paperwork.

Integration with other systems

Easy integration with other enterprise resource planning systems, such as billing systems, CRM systems, helpdesk and customer service systems, as well as analytical and reporting systems.

Data-driven decision making

Using the Customer Portal solution allows for the collection of interactions that yield valuable business insights; most frequently used functions, customer behavior information, creating a better customer experience, e.g., setting up automated chatbots, etc.

The Customer Portal is the ideal solution:

For District Heating Providers:

Transparency of heat consumption data and billing, tracked in real-time.
The provider can send notifications about planned shutdowns, maintenance, and outages.
Targeted energy efficiency programs can be launched for Customers by analyzing heat consumption trends.
Incoming real-time fault reports can be handled faster.

For Asset Management and Property Management Organizations:

Simplification of billing and online payment.
Transparent management of the property portfolio and optimization of operations.
Digitalization of maintenance processes.
Fast handling of fault reports and maintenance requests.
Digital access to contracts and documentation.
More efficient financial management and billing.

For Water Utility Organizations:

Customers can check their water consumption in real-time.
Sending notifications to Customers about unusual water consumption levels.
The provider can forecast peak consumption periods.
Reporting water pressure problems, pipe bursts, and other service faults, helping to minimize water loss.
Tracking of reports.
Targeted developments can be launched based on reports.
The provider can encourage conscious water usage.

Miskolci Hőszolgáltató Kft.

Barcika Szolg Kft.

Miskolci Vízmű Kft.

KIK-FOR Kft.

“Barcika Szolg Kft. has carried out significant developments; first, we developed a district heating billing system, and in the second phase, the online customer service was launched on March 1st. With this, our customers can handle practically all their affairs from home.”

dr. Kovács László
Managing Director, Barcika Szolg Kft.

Online district heating customer service launches in Kazincbarcika on Saturday

25 Feb 2025

On the new online platform launching on 1 March, customers can not only pay their district heating bills but also see their balance immediately and handle many matters that previously required a visit to the customer service office. After registration, all this is now available from home with a few clicks.

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