Customers can report faults and problems quickly and easily
Fault reporting on the customer portal
The customer portal's fault reporting function offers customers a fast and simple way to report problems as they arise. Using the online interface, a fault can be recorded in a few minutes, without phone calls or in-person visits.
During the report, the customer proceeds step-by-step on a transparent, user-friendly form. The design of the system ensures that all necessary information is recorded, making processing faster and more accurate.
When reporting a fault, the customer can choose from various case types (for example, technical fault, service outage, billing problem, or other comments). Selecting the case type helps in properly categorizing the report and forwarding it quickly to the relevant area.
The form allows for a short, to-the-point description of the fault, which helps in accurately understanding the problem. Additionally, the system supports uploading files – such as photos, documents, or screenshots. Attachments make it easier to identify the fault and resolve it faster.
When the fault report is sent, the information is automatically forwarded to the provider's specified e-mail address. The system ensures that the report is recorded immediately, so administration can begin without delay.
