Notifications

Notifications on the Customer Portal

The Customer Portal's notification function allows the service provider to send targeted, short text messages to customers based on pre-defined filtering conditions. The system ensures that the right information reaches the right customer at the right time.

Targeted Message Sending Based on Filter Conditions

Notifications are not sent as mass, general messages, but to a customer group filtered according to specific parameters. Filtering can happen, for example:

• based on usage site
• by contract type
• based on geographical area
• according to defined customer groups
• related to a specific status or event

This allows only the affected customers to receive information, avoiding unnecessary or irrelevant communication.

Short, To-the-Point Messages

Notifications appear in a short, easily understandable text format for the customer on the Customer Portal. Messages are suitable for, for example:

• announcing maintenance works
• informing about service outages
• reminding about deadlines
• communicating important changes or updates

The concise wording ensures that the information can be grasped quickly and is easy to understand.

Central and Documented Communication

Notifications appear within the customer portal, so communication remains searchable and transparent. This reduces the possibility of misunderstandings and ensures that customers always have up-to-date information.

Benefits

• Targeted, relevant communication to a defined customer group
• Fast and efficient information transfer
• Reduction of unnecessary messages
• Better customer experience through personalized information
• Transparent, searchable communication
• Uniform, centrally managed message sending
• Time savings by reducing customer service load
• Up-to-date information on important events