We designed the Customer Portal to replace the inconveniences of physical customer service with modern, digital solutions.
The focus of the system is a flexible and fast framework that forms a direct bridge between the service provider and the customers.
- Intelligent case type management and unlimited expandability The basis of efficient work is structured data collection. The system is not just a static contact form, but a dynamic case management engine:
- Arbitrarily configurable categories: Whether it's complaint handling, data modification, or billing questions, the system supports precise segmentation by case type.
- Scalability: The list of case types can be expanded at any time according to the service provider's business needs, without programmer intervention.
- Targeted data request: Unique fields can be assigned to each case type, so the customer provides all necessary information right at the start, minimizing rounds of gap-filling.
- Two-way, interactive communication The era of static e-mails is over. In ÜPR (Customer Portal System), administration is a continuous, live dialogue:
- Short Messaging: Customers and administrators can exchange messages directly assigned to the specific case, ensuring full transparency.
- Document and file management: Files of any format (PDF, photo, certificate) can be attached to reports with simple "drag-and-drop" uploading, supporting a completely paperless workflow.
- Searchable history: Every message and document is stored with a timestamp, so processes can be accurately reconstructed later.
- Automated workflow and e-mail integration The system increases service quality by automating background processes:
- E-mail notification system: The system sends an immediate notification to the provider's dedicated e-mail address about every new event (message, document).
- Automatic customer feedback: Users receive notifications about every status change, so they feel continuously informed about the status of their case.
- Closed-loop case management: The system logs response times, helping to maintain and verify Service Level Agreements (SLA).
